Giselle lives in the blissful and traditionally-animated fairytale world of Andalasia, where animals are talkative companions and musical interludes punctuate nearly every interaction, characters breaking into song and "happily ever after" a foregone conclusion. Prince Edward, her designated true love which he hears her voice in the forest, saves her from a troll and they plan to get married the next day. However, Queen Narissa, Edward's evil stepmother, schemes to protect her throne, which she will lose her claim to the throne once Prince Edward is married. The next day, when Giselle arrives at the palace, Narissa disguises herself as an old hag. She then throws Giselle down a well and into a magic portal that transports her to a world "where no one lives happily ever after" - Earth.
